Even as state governments are gradually reopening economies, most white-collar offices have signified intentions to maintain work-from home arrangements.
Last Thursday, Google and Facebook sent notifications to let their employees know that working-from-home will continue until next year. Nationwide Insurance and Financial Services Company has in fact decided to shut down offices located in different parts of the country, and will keep the company’s 4,000 employees working permanently from home.
Public Safety Still Needs to be Addressed
While many public officials are claiming that their state has achieved the goal of flattening-the-curve, there is still the reality that millions of citizens have not yet been tested. A second or even third wave is not impossible considering that those who have undergone testing are still awaiting results. In the meantime, the country still sees as many as 20,000 new additional cases, and increased death tolls.
The greater possibility is that corporations are likely to permanently adopt work-from-home arrangements. Apparently, the COVID-19 lockdown period allowed most white-collar manned offices to adopt well with such an arrangement. Working from home resulted to nonmonetary as well as monetary benefits. Employees were able to optimize their wages, by no longer spending on transportation costs, on daycare centers and in a way, now enjoy longer bonding moments with their family.
Moreover, work-from-home arrangements also had most companies rethink future plans about renting large and ornate office spaces in which to conduct their business.
Local Call Center Outsource will Be Tapped to Provide Support Services
While other offices will follow suit in adopting work-from-home arrangements as a new normal, collaborating with a call center outsourcing company will also become an important part of the new arrangement. Where reducing overhead costs will be included in a company’s reopening goals, putting in place a virtual, 24/7 central communications desk will allow business offices to stay organized, whilst respond quickly even while not using an official business space.
After all, it would be impractical to rent larger spaces if only to make it possible for employees to stay in work stations set apart by at least six feet in between. Not unless, the COVID-19 health crisis can already be addressed with effective antibody vaccine to ensure countrywide public safety and protection against possible re-emergence of the disease. .
A virtual centralized communications desk can help a company coordinate and pull together a workforce, since work-from-home employees will be scattered in different locations. A call center company with capabilities to take charge of a centralized communications system using advanced and secure communication technologies and well-trained call center agents will be an excellent choice.
How Call Centers Can Help Companies Remotely Manage Their Business
.At 31West, professional call center agents will be in charge of handling incoming customer and third party calls, When necessary and in accordance with the company’s call-transfer specifications and protocols, calls can be dispatched to office personnels directly in-charge.
On the other hand, outbound call-handling services may include sending out mass notifications via different media, to keep employees, customers or third parties up to date with new company policies, latest government regulations and other similar developments that require appropriate actions.
Those are only basic examples, readers can find a more comprehensive description of outsourced services being offered by 31West at https://www.31west.net/